The Boston Harbor Hotel Welcomes
You Back to Massachusetts, Time and Time Again
YOUR HOME AWAY FROM HOME
With our iconic 60-foot archway linking the waters of Boston Harbor to the Boston cityscape, the Boston Harbor Hotel has been enchanting guests with our classically current style since 1987. Our core values and dedication to providing impeccable service and exceptional experiences are embodied by our corporate team and family of staff members — many of whom have been with us for over 25 years. We approach each day with unparalleled love and commitment and truly believe that it is our people, who’ve earned us the awards and accolades below, along with the Boston Harbor Hotel’s reputation as a destination Beyond Compare.
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Exceeding Expectations
- Forbes Five-Star Hotel | AAA Five-Diamond Hotel
- Forbes Travel Guide 2018 World’s Most Luxurious Hotels
- 2018 Preferred Awards of Excellence Hotel of the Year | United States/Canada
- Preferred Hotels & Resorts 2018 I Prefer Members’ Choice Award Recipient
- Expedia Insiders’ Select
- TripAdvisor Travelers' Choice Winner
- Condé Nast Johansens Award for Most Excellent Service
- Condé Nast Traveler's Best Business Travel Hotels in the World
- Condé Nast Traveler's Readers' Choice Awards
- Condé Nast Johansens Awards for Excellence - Best for Weddings, Parties or Special Event
- Travel + Leisure WORLD'S BEST Hotels
- U.S. News & World Report Best Hotels in the USA
- SMART Meetings Platinum Choice Award Winner
- The Boston Business Journal’s Most Admired Hotel | Top Ten Places To Work in Boston (Medium Category)
- 2018 The Boston Globe’s Top Places to Work (Large Category)
- Preferred Hotels & Resorts Hotel of the Year (United States & Canada)
- Baker and Tradesman's Best of 2018
Meet Our Team
Stephen Johnston
Stephen Johnston
MANAGING DIRECTOR & GENERAL MANAGER
In the unpredictable adventure of life, sometimes we are lucky enough to find ourselves at places that are extraordinary and beyond compare. For me, the Boston Harbor Hotel is just such a place. When I first arrived in Boston in 2003 to open another hotel, I became increasingly aware that the Boston Harbor Hotel was a special place within the city – a hotel with a growing reputation for excellence, and an enviable landmark location. Fast-forward ten years to 2013 and I am honored to take on the role of General Manager at the city’s iconic Boston Harbor Hotel. Now that I am here, I can appreciate that the true character of the hotel comes not just from the stunning architectural design and setting, but from the hearts of the employees who work alongside me every day as we strive to create memorable experiences for our many guests.
Stephen has over 29 years of experience in hospitality. Born in Dublin, Ireland Stephen has worked in a variety of hotels in Ireland, the United Kingdom and the United States. Prior to joining the Boston Harbor Hotel, Stephen was General Manager at the Fairfax at Embassy Row, a Luxury Collection Hotel in Washington, D.C.
Gary Sloper
Gary Sloper
DIRECTOR OF ROOMS
The Boston Harbor Hotel is an iconic and classic hotel with a variety of residential room types, allowing me to customize the preferences of many regular guests. The very best part of my job is being able to interact with both the staff and the guests. My favorite part of the day is when I see a guest who has had a wonderful stay as a result of our staff's intuitive service. Equally as rewarding is seeing my staff enjoy taking care of our guests. I love setting up each day - getting the house checked in, making all guests happy and content, ensuring a pleasant night's sleep – and then doing it all over again the next day. I especially love to make a stay personal - whether it is a small gesture like a favorite flower, local newspaper, preferred beverage, or something bigger - anything that might trigger an opportunity to exceed expectations.
Gary has 25 years of expertise in the Rooms Division, maintaining the standards that the Boston Harbor Hotel lives and breathes every day. Before the Boston Harbor Hotel, Gary began his career in his home country of Bermuda with Princess Hotels (now Fairmont) before opening the Four Seasons Boston where he spent 17 years helping to develop many younger managers to share his passion for hospitality and service.
Jennifer McMahon
Jennifer McMahon
REGIONAL DIRECTOR OF SALES AND MARKETING
My heart has always been in hotel sales and marketing. As Regional Director of Sales & Marketing at the Boston Harbor Hotel, I love to come to work each day and collaborate with our talented team of colleagues to create something new. As an independent luxury hotel, we have the unique opportunity to truly make a difference and our team is constantly working on implementing exciting ideas. One of the most enjoyable and rewarding parts of my role is working with my team to be the first in the industry or the city to try something.
With three decades of experience in the hospitality industry, Jennifer is known for her marketing expertise, leadership, creativity and contagious energy. Prior to joining the Boston Harbor Hotel, Jennifer held a regional role with Interstate Hotels and Resorts, Inc. Over the course of her career, she has held leadership roles at The Charles Hotel, NINE ZERO Hotel, The Muse New York City, The Roosevelt Hotel and the Royal Sonesta Hotel to name a few.
Lisa Schuessler
Lisa Schuessler
REGIONAL DIRECTOR OF HUMAN RESOURCES
People often say “I couldn’t do what you do every day”. My reply back always is, you couldn’t if you didn’t love it. Every day is a different day in Hospitality, and you adapt and change accordingly. I had the pleasure of working at The Boston Harbor Hotel from 2005-2007, and over the last 12 years it has always been a goal for me to work here again.
The Boston Harbor Hotel is a special place that cannot be replicated. The iconic landmark leaves an impression on all that visits, but most of all the talented individuals that work alongside me everyday are the reason why our clients, and guest return to experience the memorable service that we are known to provide.
I’m proud to be working amongst the best in the industry where great minds can come together to make a difference. The Boston Harbor fosters a culture that motivates and inspires everyone to be there best personally and professionally.
As Regional Director of Human Resources for Pyramid Hotel Group and the Boston Harbor Hotel, Lisa has had an extensive career specializing in Human Resources. Prior to the Boston Harbor Hotel, Lisa worked with Sonesta Hotels, Starwood Hotels & Resorts Worldwide and Taj Hotels Resorts & Palaces.
Donovan King
Donovan King
CONTROLLER
The Boston Harbor Hotel is an iconic landmark within the city of Boston. We are known for delivering excellent luxury hotel and dining experiences to our guests. I have long admired this hotel and now I have the privilege of working here. It is an absolute joy to come to work and interact daily with the most amazing team members. This hotel fosters a culture that inspires and challenges team members to pursue excellence - settling for no less than achieving the highest goal we can envision in providing truly memorable experiences to our guests.
Donovan has over 20 years of experience in the hospitality industry. Prior to coming to the Boston Harbor Hotel, Donovan worked for the Hilton Charlotte & Towers, Doubletree Tysons Corner, Sheraton Richmond West and Westin Las Vegas Hotel, Casino & Spa
Rebecca Gustin
Rebecca Gustin
REGIONAL DIRECTOR OF REVENUE MANAGEMENT
Driving up to the hotel in morning and seeing the arch reminds me how lucky I am to be part of the Boston Harbor Hotel team. My favorite part of working here is the feeling of being part of one large family. The team is constantly looking for ways to go above and beyond expectations. As you walk around the lobby, you can actually feel the enthusiasm of all employees to master his or her role. The urge to gain expertise is infectious. As Director of Revenue, I love analyzing numbers and offering recommendations on how to maximize the hotel's potential. The best part of my role is tracking the hotel’s success year after year.
Rebecca began her career at the Boston Harbor Hotel, and has been a part of the Pyramid Hotel Group team for 20 years.
Daniel Bruce
Daniel Bruce
EXECUTIVE CHEF
After over 30 years as Executive Chef at the Boston Harbor Hotel, I still see the same charm that it had the first day I arrived. As Chef for the hotel and all of the restaurants, I have the ability to make an impact on everyone who dines at the hotel, guests, local Boston diners and visitors alike. Whether it is a large celebration dinner in Meritage or a small lunch with friends on the Rowes Wharf Sea Grille patio, I love making the experience of dining personal and memorable. The best part of my job is often what happens outside of the kitchen - I love getting to know everyone who dines with us. Now in my third decade at the Boston Harbor Hotel, I still strive to find creative ways to broaden the culinary experience we offer.
Born and raised in northern New England, Daniel Bruce graduated with honors from Johnson & Wales University in Rhode Island, and then traveled to Italy and France for more traditional training. Upon his return to the United States, he began working in New York City's 21 Club, quickly becoming the youngest executive chef in the history of that legendary restaurant. Named Chef of the Year for 2013 by the Massachusetts Restaurant Association, Daniel has been in the culinary industry for 39 years and has released his first cookbook - Simply New England: Seasonal Recipes That Celebrate Land and Sea.
John Collings
John Collings
DIRECTOR OF FOOD & BEVERAGE
What I love about the hospitality business is that it is people from all over the world, from all walks of life, working together to create something extraordinarily special. It is a business that brings out the best in us and nowhere does this manifest itself more successfully than here, at the Boston Harbor Hotel.
John joins the Boston Harbor Hotel team with over 20 years of hotel and restaurant experience. Prior to coming to the Boston Harbor Hotel, John led a private restaurant group and soon transitioned into hotels, working for Marriott, Fairmont, and Chatham Bars Inn.
Rachel Stiglets
Rachel Stiglets
DIRECTOR OF CATERING
The best part about the Boston Harbor Hotel is the staff: As soon as you walk in the front door, you are greeted by a genuinely happy and gracious staff - many of whom have been at the hotel for 20+ years. I would be remiss if I did not mention the spectacular views I get to enjoy every day. As Director of Catering at the Boston Harbor Hotel, I would have to say that my favorite aspect is my team. I have the luxury of working alongside four of the most talented catering managers in the industry. Daily I receive e-mails, letters and phone calls - one after the next - to express the beyond compare service they have delivered again and again. Whether a corporate event, or a Father of the Bride gushing over the wedding they had the past weekend and how we delivered a dream come true for his daughter, I never tire of hearing how this team continues to deliver unique, personalized experiences for our guests.
Rachel has 18 years of experience in the hospitality industry. Prior to joining the team at the Boston Harbor Hotel, she worked in both Boston and Chicago, where she served as the Director of Catering & Convention Services at the Westin Boston Waterfront Hotel and the Director of Catering & Convention Services (as well as other positions) at the Wyndham Boston Hotel. She started her career at the Copley Plaza Hotel.
25 Years of Dedication
Brian Billotte
Brian Billotte
ROWES WHARF BAR
WHAT DO YOU LIKE MOST ABOUT THE BOSTON HARBOR HOTEL?
"The clientele. We have a great following and some people have been coming to the bar for over 20 years."
FAMILY LIFE
Brian has two daughters, Sonny and Jacquelyn.
BRIAN SAYS:
"By far my most memorable moment is waiting on the Bruins when they won the Stanley Cup and seeing their rings. Only one drank a beer and it was the back-up goalie who knew he wouldn't be playing!"
Daniel Bruce
Daniel Bruce
EXECUTIVE CHEF
WHAT DO YOU LIKE MOST ABOUT THE BOSTON HARBOR HOTEL?
"For me, the driving force has been the sense of ownership that I feel each day. It has allowed me to be as creative as possible while developing a team and brand I am very proud of."
FAMILY LIFE
Daniel and his wife Julianna have been married for the past 28 years and have two children, Elliot and Charlotte. Both have worked at the hotel during summers in college.
DANIEL SAYS:
"If you do what you love, it's not a job."
Chung Ying Mei
Chung Ying Mei
LAUNDRY
WHAT DO YOU LIKE MOST ABOUT THE BOSTON HARBOR HOTEL?
"The people. As a group, we are always willing to help each other out. Every department is very friendly and talks to each other - like a family."
FAMILY LIFE
Chung has a daughter who lives in California.
CHUNG SAYS:
"I learned English at the Boston Harbor Hotel. They made it possible for me to help my kids with their homework."
Fabian Albarran
Fabian Albarran
BANQUETS
WHAT DO YOU LIKE MOST ABOUT THE BOSTON HARBOR HOTEL?
"I have been very lucky to work here. It is a wonderful place to work with so many different personalities. The people are great and dedicated. The Boston Harbor Hotel has the most professional people."
FAMILY LIFE
Fabian and his wife Jeannette (who also works at the hotel in Reservations) have one daughter, Alegria, who worked at the hotel for a summer.
FABIAN SAYS:
"Time went so fast. I am still excited to come to work every day and treat each day like my first day. I do my best and give 100% to my work. I am not the best-we have wonderful servers-but I do my best."
Gem Wong
Gem Wong
HOUSEKEEPING
WHAT DO YOU LIKE MOST ABOUT THE BOSTON HARBOR HOTEL?
"We have a good team, good colleagues and good supervisors. The hotel offers great benefits to me and my family."
FAMILY LIFE
Gem has two daughters and one son, Susan, Amy and Stanley. Susan recently got married in July 2012.
GEM SAYS:
"The person who has made the most difference to me is Mei Ling. When I had surgery, Mei Ling switched sections with me so I did not have to walk as far. This meant a lot to me."
Gladys Marquez
Gladys Marquez
IN-ROOM DINING
WHAT DO YOU LIKE MOST ABOUT THE BOSTON HARBOR HOTEL?
"The hotel is one of the best to work in. I love people, the management and the place."
FAMILY LIFE
Gladys is married with two children, Melissa and Jesus.
GLADYS SAYS:
"My brother told me about this job when I was 19 years old. I couldn't speak English, not even hello. The Boston Harbor Hotel taught me English."
Hector Yepes
Hector Yepes
IN-ROOM DINING
WHAT DO YOU LIKE MOST ABOUT THE BOSTON HARBOR HOTEL?
"I love the people and being part of the family here at the hotel. When I came from Columbia in 1986, I expected to stay 3 years and have been here 25."
FAMILY LIFE
Hector and his wife Maria have two children. Their daughter Elizabeth is 14 and their son Jonathan is 19.
HECTOR SAYS:
"There are so many moments and people that have been special to me. Mr. Carmody was one of the best managers I have worked for. He was always willing to help the employees, no matter what department they were in."
Helen Yuan
Helen Yuan
UNIFORM ROOM
WHAT DO YOU LIKE MOST ABOUT THE BOSTON HARBOR HOTEL?
"I started in Housekeeping at Boston Harbor two weeks after I moved from China and did not speak English well. I learned English here and now translate for Mandarin speaking guests. The team here makes me feel special and I love tailoring clothes!"
FAMILY LIFE
Helen has two daughters, Jia Li and Jia Yi, and five grandchildren.
HELEN SAYS:
"I am crazy for fashion - I'm a fashion girl!"
Jorge Romero
Jorge Romero
ENGINEERING
WHAT DO YOU LIKE MOST ABOUT THE BOSTON HARBOR HOTEL?
"The people are very friendly and attached to each other like a family. I have been lucky to work with great people and bosses like John Quirk who was not only a boss, but a person and a friend...That's hard to find. I also appreciate the employee cafeteria!"
FAMILY LIFE
Jorge and his wife Dora have three children, Jorge, Annette and Emily. Jorge is a police officer, Annette is a first grade teacher and Emily just graduated from Northeastern.
JORGE SAYS:
"Since I moved to the US from Guatemala, I always had in my mind I would work at a hotel. I never imagined it would be here. I am the lucky one."
Maggie Ng
Maggie Ng
LAUNDRY
WHAT DO YOU LIKE MOST ABOUT THE BOSTON HARBOR HOTEL?
"Our team is a family. I love when people pop into the Laundry to say "Is Maggie here!?"
FAMILY LIFE
Maggie has two grown children, Linda and Nelson.
MAGGIE SAYS:
"Everyone I remember."
(When asked who has made the most difference to her in the last 25 years at the hotel).
William Sanchez
William Sanchez
DOORMAN
WHAT DO YOU LIKE MOST ABOUT THE BOSTON HARBOR HOTEL?
"I love everything about the Boston Harbor Hotel - that is why I have been here for 25 years. From the wonderful people to the good cafeteria and benefits, there are so many reasons that I love it here."
FAMILY LIFE
William has three sons, Andres, Freddy and Yaison, and one grandson.
WILLIAM SAYS:
"There is so much respect here. We all have respect for each other and what we do."
Mei Ling Chen
Mei Ling Chen
HOUSEKEEPING
WHAT DO YOU LIKE MOST ABOUT THE BOSTON HARBOR HOTEL?
"The Boston Harbor Hotel is so energizing and I love the people I work with."
FAMILY LIFE
Mei Ling and her husband Hao have two sons, Benjamin and Jonathan.
MEI LING SAYS:
"I love the hotel business. Every day brings new things, and you leave each day feeling like you accomplished something. I love it!"
Sheila Walsh
Sheila Walsh
SPA
WHAT DO YOU LIKE MOST ABOUT THE BOSTON HARBOR HOTEL?
"I like coming here every day. I like the people, I really do. Jessica lets us make decisions and supports us."
FAMILY LIFE
Sheila has been married to her husband Joe for 23 years.
SHEILA SAYS:
"After moving from Ireland when I was 18, I always wanted to work in a hotel. I started here in the locker room and then moved to the front desk, which I love. It is great to see our regulars come in."
Joseph Galanek
Joseph Galanek
DOORMAN
WHAT DO YOU LIKE MOST ABOUT THE BOSTON HARBOR HOTEL?
"It is an outstanding place to work. I started in Valet, then did Overnights and then became a Bellman for 15 years. It was an honor to be asked to be a Doorman. I love the property, the people and the management."
FAMILY LIFE
Joseph has two children, Joey and Julia.
JOSEPH SAYS:
"I was a part of the challenge and the reward of going from four to five stars. I will never forget the support we gave each other to get there as a team."
"Go Patriots!"
Wilbert Sanon
Wilbert Sanon
STORE ROOM
WHAT DO YOU LIKE MOST ABOUT THE BOSTON HARBOR HOTEL?
"I am comfortable at the hotel and with the people here. It is a family."
FAMILY LIFE
Wilbert and his wife Guirlande have two daughters, Wilande and Achena.
WILBERT SAYS:
After I moved from Haiti 26 years ago, I started work at the best hotel on the waterfront in Housekeeping. After 7 years, I moved to the Store Room and then was promoted to wine and liquor. It is a nice place to work with great people."
Wu Ling Tsang
Wu Ling Tsang
HOUSEKEEPING
WHAT DO YOU LIKE MOST ABOUT THE BOSTON HARBOR HOTEL?
"I really like housekeeping and the people at the Boston Harbor Hotel are like a family."
FAMILY LIFE
Wu Ling has four children (two daughters and two sons), and has eight grandchildren.
WU LING SAYS:
"Before coming to the Boston Harbor Hotel, I worked in a sewing factory. On my first day at the hotel I met Mr. Kelleher who has made the most difference to me. My most memorable moment was in 1989 when he gave me Employee of the Month."
Yin Zhu Chen
Yin Zhu Chen
HOUSEKEEPING
WHAT DO YOU LIKE MOST ABOUT THE BOSTON HARBOR HOTEL?
"Our boss and the benefits are very good. We have a good team of colleagues."
FAMILY LIFE
Yin Zhu has two daughters, Lisa and Melissa.
YIN ZHU SAYS:
"My most memorable moment is when the hotel got the Five-Star Award. It was a very exciting time."
Yok Lam
Yok Lam
HOUSEKEEPING
WHAT DO YOU LIKE MOST ABOUT THE BOSTON HARBOR HOTEL?
"I like seeing everyone happy and seeing my co-workers each day."
FAMILY LIFE
Yok has one son and one daughter, both of whom are married, and has three grandchildren.
YOK SAYS:
"I remember opening the hotel, cleaning the windows and putting the hangers in the closets. Another exciting time for me was when Tall Ships 2000 happened and we all went out on a boat."
Carlos Espinosa
Carlos Espinosa
IN-ROOM DINING
WHAT DO YOU LIKE MOST ABOUT THE BOSTON HARBOR HOTEL?
"I love the people at the hotel and the job that I do. My favorite part of my job is serving the guests - and delivering orders to guests traveling as a family."
FAMILY LIFE
Carlos and his wife Sandra have a daughter, Samantha (age 12) and a son Brian (age 6).
CARLOS SAYS:
"The Boston Harbor Hotel has given me an opportunity to start a new life. I have appreciated every day of the last 25 years I have spent at the hotel."
Walter Puerta
Walter Puerta
BANQUETS
WHAT DO YOU LIKE MOST ABOUT THE BOSTON HARBOR HOTEL?
"BHH means Home and Friendship. It is a nice place to be."
FAMILY LIFE
Walter has a brother (John) who also works at the hotel. In celebrating 25 years, Walter thanks his family. "I feel proud of my family."
WALTER SAYS:
"I feel grateful for my 25 years. I also want to say thanks to Andrea Costa who hired me and Ed Costa who gave me the opportunity to work in Banquets."
Lilla Razack
Lilla Razack
HOUSEKEEPING
WHAT DO YOU LIKE MOST ABOUT THE BOSTON HARBOR HOTEL?
"I love the people - We are like one big family. We often spend more time together than with our own families!"
FAMILY LIFE
Lilla and her husband Ronald have two children (Sham and Fazena) and four grandchildren (Shawn, Christina, Shivanie and Karina).
LILLA SAYS:
"Working here you get to meet so many different people from all over the world. This was my first job when I moved to America, and it has given me the opportunity to live the 'American Dream'."
Dave Marr
Dave Marr
DOORMAN
WHAT DO YOU LIKE MOST ABOUT THE BOSTON HARBOR HOTEL?
"My fellow employees and repeat guests are what keep me here. When the hotel first opened, Norman Leventhal shared his vision for the hotel with me. I could never imagine it actually happening. It is amazing what they have done with the area - I remember walking guests in on planks!"
FAMILY LIFE
Dave has a girlfriend of ten + years, Sheila, who he calls his "partner in crime". He is a native to South Boston and grew up with Brian Billotte.
DAVE SAYS:
"Every day is a little different. You can be yourself out here. You may have to change hats a few times, but you can be yourself."
Angel Sanagustin
Angel Sanagustin
BANQUETS
WHAT DO YOU LIKE MOST ABOUT THE HOTEL?
"My coworkers are fun to work with. Every event is different and every day is a chance to learn something new."
FAMILY LIFE
"Angel has been married for 32 years to his wife, Martha. He has one daughter, Stephanie, who is 32 and one son, Jonathan, who is 23."
ANGEL SAYS
"Give 100% to the guest and always treat every single person as a VIP like they are the only person in the room."
Daniel Ranieri
Daniel Ranieri
PASTRY
WHAT DO YOU LIKE MOST ABOUT THE HOTEL?
"The people. I enjoy how every day is different in the Pastry Kitchen. Being able to be creative in my work and the new challenges that come up every day are what I enjoy most."
FAMILY LIFE
"Danny has two sisters and two brothers and a cat named Sarah."
DANIEL SAYS
"This is a good place to work. Everyday offers a new challenge and everyone is focused on the guest."
Jorge Herrera
Jorge Herrera
STEWERDING
WHAT DO YOU LIKE MOST ABOUT THE HOTEL?
"I love it here. It is my second home and feels like a family. I started here when I was young and have always worked in Stewarding and grew to be a Supervisor. Thank you for this opportunity for the past 25 years."
FAMILY LIFE
"Jorge has been married for 15 years to his wife, Margarita. He has two kids, Yeison who is 18 and Jonathan who is 26."
JORGE SAYS
"This is the best hotel to work for, everything is good."
Jose Nolasco
Jose Nolasco
BANQUETS
WHAT DO YOU LIKE MOST ABOUT THE HOTEL?
"Everyone is so friendly at the Boston Harbor Hotel. Coming to work feels like home to me. I am so lucky to work at this special hotel."
FAMILY LIFE
"Jose has three kids, all boys."
JOSE SAYS
"I was referred to work at the Boston Harbor Hotel by a friend who still works here. I am thankful for that friendship. I got the opportunity to work at the Boston Harbor Hotel because of him. I give my best every day."
Ya Ping Su
Ya Ping Su
HOUSEKEEPING
WHAT DO YOU LIKE MOST ABOUT THE HOTEL?
"I have worked in Housekeeping the entire time I have worked at the Boston Harbor Hotel. I love the view, my coworkers, serving the guests and the 5-star environment."
FAMILY LIFE
"Lilly has been married over 30 years to her husband, Bing. Lilly has three kids, Wendy, Howard, and James. She has one grandchild, Ethan.."
YA PING SAYS
"I like working here. Every day is different and we work together to provide 5-star service."